Vehicle Finance Status Disclosure

Vehicle Finance Status Disclosure

FREQUENTLY ASKED QUESTIONS

WHO ARE WE?

Lanarkshire Car Sales Ltd is a vehicle dealership acting as a credit broker in arranging finance for vehicle transactions.

Our registered office address is: 33a Bellshill Road, Motherwell, Scotland, ML1 3SQ

ARE WE AUTHORISED TO ARRANGE FINANCE FOR YOU?

Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority (FCA). We are a broker, not a lender. Our FCA Firm Reference Number is 948058. For more information, please visit the FCA website at: https://register.fca.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.

WHAT CAN WE DO TO HELP FINANCE YOUR VEHICLE?

We can introduce you (whether direct or through a specialist credit broker) to several finance companies (funders) who may be able to finance your transaction. We work with the following funders, First Response, Close Brothers and Blue Motor Finance. There are other funders to which we cannot introduce you which may also be able to offer you finance.

We will provide you with information and explanations about the finance products that may be available to you and, where we recommend a product to you, we will ensure that this is based on the information you give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to status of individual/company and terms and conditions. We cannot guarantee that we will be able to secure finance for you.

CAN WE GIVE INDEPENDENT FINANCIAL ADVICE?

We are not independent financial advisers and so are unable to provide you with independent financial advice.

DO YOU HAVE TO PAY FOR OUR SERVICE, OR DO WE RECEIVE ANY COMMISSION?

You will receive documentation from the credit provider before proceeding with any financial product which will tell you about any fees relating to it.

We do not charge fees for our services however, we will be typically paid a commission by the lender for the introduction that we make to them, this will not change the rate that the lender offers. The rate of commission will vary by lender however, we will ensure you are provided with all the information required to make an informed decision for your individual circumstances. If you would like to understand more about the commission that we earn, specific to your introduction to the lender, please let us know and we will be happy to provide this information prior to the agreement being agreed.

The lender may charge their own fees. These may include, but are not limited to documentation fees, option to purchase fees, excess milage charges or administration fees but this information will always be provided to you in the quote that we provide.

HOW WILL WE USE YOUR INFORMATION?

We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance, or employment.

WHAT CAN YOU DO IF YOU WISH TO COMPLAIN ABOUT OUR SERVICES OR CONTACT US?

If you wish to make a complaint, please contact us:

In writing: 33 Bellshill Road Motherwell ML1 3SQ

By email: [email protected]

By phone: 01698 268888

If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers.

[Further details about our complaints procedure and FOS are available on request and can be found on our website at [https://www.lanarkshirecarsales.co.uk/]

If you require further information, please contact us by telephoning the above number(s) or emailing us at [email protected]